Warranty Information
Product quality is essential for your applications and installations. To answer your needs, we deliver products of the highest quality, available locally, worldwide.
Today, our “best in class” products come with unrivalled warranty coverage for complete peace of mind, well beyond the industry’s standard. We are proud to offer a solid warranty program for all our heating solutions. When products fail, we repair, replace or refund.
LIMITED PRODUCT WARRANTY
nVent warrants all its industrial and building construction heating products, when paid for and properly installed, commissioned, operated and maintained, against faulty workmanship and/or use of defective materials for a period of two (2) years from date of purchase. Details
LIMITED PRODUCT WARRANTY EXTENSION
To underline our confidence in the quality of our products, nVent also offers extended product warranty programs, as outlined below. Registration is required to qualify for a warranty extension.
INDUSTRIAL APPLICATIONS
10 YEAR PRODUCT WARRANTYCovers: Heating cables, components & accessories
30 YEAR PRODUCT WARRANTYCovers: Mineral Insulated fire-rated and performance wiring cables & accessories
COMMERCIAL APPLICATIONS
PIPE FREEZE PROTECTION
ROOF & GUTTER DE-ICING
SURFACE SNOW MELTING
HWAT
FLOOR HEATINGDetails 10 YEAR PRODUCT WARRANTYCovers: Heating cables, components & accessories
10 YEAR PRODUCT WARRANTYCovers: water sensing cables TT1000 & components, tools and accessories
5 YEAR PRODUCT WARRANTYCovers: sensing cables TT3000 & TT5000 & components, tools and accessories
30 YEAR PRODUCT WARRANTYCovers: Mineral Insulated fire-rated and performance wiring cables & accessories
COMMERCIAL & RESIDENTIAL APPLICATIONS
20 YEAR PRODUCT WARRANTYCovers: RIM, RIM2, RIM panels and associated heating cables, components and accessories
25 YEAR PRODUCT WARRANTYCovers: Heating cables & components. Thermostats - 3 years product warranty
Details
25 YEAR TOTAL CARE WARRANTYCovers: Heating cables & components. Thermostats - 3 years product warranty
Details
RESIDENTIAL APPLICATIONS
PIPE FREEZE PROTECTION
ROOF & GUTTER DE-ICINGDetails STANDARD 2 YEAR PRODUCT WARRANTYCovers: Heating cables, components & accessories
WHAT YOU HAVE TO DO TO BENEFIT FROM OUR WARRANTY POLICY?
- Install, test and commission the system using our guidelines.
- For warranty extension register the installation online within 30 days from date of installation
- As soon as you experience a problem, pick up the phone or send us an email; the sooner we know of the issue, the quicker we can put it right. If you have the warranty document reference, this will really help speed things up, but if you haven’t, don’t worry – we’ll do our best to track it based on the location of the installation.
Then, depending on the type of issue, we’ll either ask you to return the product to us for repair or replacement, or we will send a member of our field service team to repair or replace the product on site.
Make sure you have the required installation documentation available for us as this will really help us deliver a speedy resolution to the issue.
Frequently Asked Questions (FAQ)
A Limited Product Warranty covers all goods listed in the policy document (H57396) for a period of (2) years from date of purchase.
Properly install, operate and maintain your nVent Thermal Management system as specified in the associated nVent Thermal Management installation literature.
A Limited Product Warranty Extension covers the cables and associated components and accessories for an extended amount of time as stated in the policy document (H57397).
To benefit from this extended product warranty, you must complete and retain the Installation, Inspection or system testing records and complete the online warranty registration form at
www.nVentthermal.com within thirty (30) days from the date of installation, otherwise only standard limited warranty applies. The extended warranty remains subject to all of the terms and conditions set out in nVent Thermal Management Limited Product Warranty (H57396).
You should promptly notify nVent Thermal Management, or their nVent Thermal Management Representative, either by written correspondence or by e-mail within thirty (30) days after discovery of an alleged warranty issue. Detailed warranty claim information will be requested at this time and must be supplied by you. You may then be asked to return the goods, postage paid, to the location given by nVent Thermal Management.
The terms and conditions of the warranties applicable to our products are set forth in the full text of the warranty documents themselves (
H57396 and
H57397). These FAQs are provided solely for the sake of convenience and ease of reference, and they provide only summaries of certain warranty terms. Nothing in these FAQs will alter, enlarge, expand, or modify the terms of any nVent warranty in any way; please refer to the full text of the actual warranty documents to determine the scope, extent, and applicability of nVent’s warranty offerings.