Warranty

Warranty Information

Product quality is essential for your applications and installations. To answer your needs, we deliver products of the highest quality, available locally, worldwide.

Today, our “best in class” products come with unrivalled warranty coverage for complete peace of mind, well beyond the industry’s standard. We are proud to offer a solid warranty program for all our heating solutions. When products fail, we repair, replace or refund.

LIMITED PRODUCT WARRANTY

nVent warrants all its industrial and building construction heating products, when paid for and properly installed, commissioned, operated and maintained, against faulty workmanship and/or use of defective materials for a period of two (2) years from date of purchase. Details

LIMITED PRODUCT WARRANTY EXTENSION

To underline our confidence in the quality of our products, nVent also offers extended product warranty programs, as outlined below. Registration is required to qualify for a warranty extension.

INDUSTRIAL APPLICATIONS

BRAND
APPLICATION
WARRANTY EXTENSION
RaychemRed
ALL APPLICATIONS
Details
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10 YEAR PRODUCT WARRANTY

Covers: Heating cables, components & accessories

PyrotenaxDin
FIRE RATED WIRING
Details
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30 YEAR PRODUCT WARRANTY

Covers: Mineral Insulated fire-rated and performance wiring cables & accessories

COMMERCIAL APPLICATIONS

BRAND
APPLICATION
WARRANTY EXTENSION
RaychemRed
PIPE FREEZE PROTECTION
ROOF & GUTTER DE-ICING
SURFACE SNOW MELTING
HWAT
FLOOR HEATING

Details
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10 YEAR PRODUCT WARRANTY

Covers: Heating cables, components & accessories

TraceTekDin
LEAK DETECTION
Details
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10 YEAR PRODUCT WARRANTY

Covers: water sensing cables TT1000 & components, tools and accessories

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5 YEAR PRODUCT WARRANTY

Covers: sensing cables TT3000 & TT5000 & components, tools and accessories

PyrotenaxDin
FIRE RATED WIRING
Details
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30 YEAR PRODUCT WARRANTY

Covers: Mineral Insulated fire-rated and performance wiring cables & accessories

COMMERCIAL & RESIDENTIAL APPLICATIONS

BRAND
APPLICATION
WARRANTY EXTENSION
CERTIFIED PRO INSTALLED*
RaychemRed
ROOF & GUTTER DE-ICING
Details
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20 YEAR PRODUCT WARRANTY

Covers: RIM, RIM2, RIM panels and associated heating cables, components and accessories

 
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25 YEAR PRODUCT WARRANTY

Covers: Heating cables & components. Thermostats - 3 years product warranty
Details

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25 YEAR TOTAL CARE WARRANTY

Covers: Heating cables & components. Thermostats - 3 years product warranty
Details

*Learn more about Certified PRO program Details

RESIDENTIAL APPLICATIONS

BRAND
APPLICATION
LIMITED WARRANTY
RaychemRed
PIPE FREEZE PROTECTION
ROOF & GUTTER DE-ICING

Details
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STANDARD 2 YEAR PRODUCT WARRANTY

Covers: Heating cables, components & accessories

WHAT YOU HAVE TO DO TO BENEFIT FROM OUR WARRANTY POLICY?

  1. Install, test and commission the system using our guidelines.
  2. For warranty extension register the installation online within 30 days from date of installation
  3. As soon as you experience a problem, pick up the phone or send us an email; the sooner we know of the issue, the quicker we can put it right. If you have the warranty document reference, this will really help speed things up, but if you haven’t, don’t worry – we’ll do our best to track it based on the location of the installation.

Then, depending on the type of issue, we’ll either ask you to return the product to us for repair or replacement, or we will send a member of our field service team to repair or replace the product on site.

Make sure you have the required installation documentation available for us as this will really help us deliver a speedy resolution to the issue.


Where to Buy

Find Your Local Sales Representative & Installers Find a Rep or Installers

Frequently Asked Questions (FAQ)

A Limited Product Warranty covers all goods listed in the policy document (H57396) for a period of (2) years from date of purchase.
Properly install, operate and maintain your nVent Thermal Management system as specified in the associated nVent Thermal Management installation literature.
A Limited Product Warranty Extension covers the cables and associated components and accessories for an extended amount of time as stated in the policy document (H57397).
To benefit from this extended product warranty, you must complete and retain the Installation, Inspection or system testing records and complete the online warranty registration form at www.nVentthermal.com within thirty (30) days from the date of installation, otherwise only standard limited warranty applies. The extended warranty remains subject to all of the terms and conditions set out in nVent Thermal Management Limited Product Warranty (H57396).
You should promptly notify nVent Thermal Management, or their nVent Thermal Management Representative, either by written correspondence or by e-mail within thirty (30) days after discovery of an alleged warranty issue.  Detailed warranty claim information will be requested at this time and must be supplied by you. You may then be asked to return the goods, postage paid, to the location given by nVent Thermal Management.
The terms and conditions of the warranties applicable to our products are set forth in the full text of the warranty documents themselves (H57396 and H57397). These FAQs are provided solely for the sake of convenience and ease of reference, and they provide only summaries of certain warranty terms.  Nothing in these FAQs will alter, enlarge, expand, or modify the terms of any Pentair warranty in any way; please refer to the full text of the actual warranty documents to determine the scope, extent, and applicability of Pentair’s warranty offerings.
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